Return Policy

Return & Refund Policy

At Lola Woof, we want you and your furry friend to be completely happy with every purchase. If something isn't right, we're here to help.

30-Day Return Window

You have 30 days from the date of delivery to request a return or exchange. Items must be unused, in their original packaging, and in the same condition you received them.

How to Start a Return

To initiate a return, please email us at hello@lolawoof.com with your order number and the reason for the return. Our team will respond within 1–2 business days with instructions on how to send your item back.

Refund Process

Once we receive and inspect your returned item, we'll notify you by email. If approved, your refund will be processed to your original payment method within 5–10 business days. Please note that shipping costs are non-refundable.

Exchanges

Need a different size or color? We're happy to help with exchanges. Contact us at hello@lolawoof.com and we'll get the right product to you as quickly as possible.

Damaged or Defective Items

If your item arrives damaged or defective, please contact us within 7 days of delivery with photos of the issue. We'll send a replacement at no extra cost or issue a full refund, including shipping.

Non-Returnable Items

For hygiene and safety reasons, the following items cannot be returned: opened pet food or treats, personalized or custom-made items, and items marked as final sale.

Questions?

If you have any questions about returns or refunds, don't hesitate to reach out. We're always happy to help at hello@lolawoof.com.